Wareham Cable Television Survey

The Town of Wareham will be negotiating cable television renewal contracts with Verizon and Comcast. Although we are unable to negotiate rate or programming we would like your opinion by taking a short survey to assess the current service being provided and the future needs of the community.

If Satellite or Other

Please identify or Describe...

If you checked "I have other/better alternatives"

please identify or describe your preferred alternative(s)

Which service is not available at your Address?

choose all that apply

Comcast/Xfinity

Verizon/Fios

Open Cape

How would you rate your service?

	Poor	Somewhat Poor	As Expected	Somewhat Satisfied	Satisfied
Customer Service	Customer Service - Poor	Customer Service - Somewhat Poor	Customer Service - As Expected	Customer Service - Somewhat Satisfied	Customer Service - Satisfied
Onsite Technician	Onsite Technician - Poor	Onsite Technician - Somewhat Poor	Onsite Technician - As Expected	Onsite Technician - Somewhat Satisfied	Onsite Technician - Satisfied
Billing	Billing - Poor	Billing - Somewhat Poor	Billing - As Expected	Billing - Somewhat Satisfied	Billing - Satisfied

Have you had any specific billing problems?

Describe your issue

Was the problem resolved quickly?

Yes

N/A

How would you describe your current cable TV service?

Great value/inexpensive

Good value/fair price

Fair value/over-priced

Poor value/too expensive

If "over-priced" or "too expensive", would you consider subscribing or switching providers if other, less expensive providers/competition were available to you?

Yes

How satisfied are you with your Cable Television service?

What problem, if any have you had in the past six months?

Picture quality poor on all stations

Picture quality poor on some stations

Picture quality poor on public access stations

Audio quality poor on all stations

Audio quality poor on some stations

Audio quality poor on public access stations

Converter not operating well

I have had no problems in the last six months

Are you happy with the Picture Quality

Yes

Are you happy with the Audio Quality

Yes

How often would you say outages occur?

Frequently

Occasionally

Only during bad weather

Hardly ever

If you have had the need to call your cable provider did you find them easily accessible by telephone?

Always

Sometimes

Never

Have never needed to call

Service call

If a cable provider field representative or technician made a service call in the last six months, how satisfied were you with the service?

Did the technician have to come back?

Yes

Was the Technician...?

check all that apply

Wareham Community Television

Are you aware the town has its own cable television called WCTV?

Yes

How would you rate the quality of the WCTV signal/reception compared to other cable TV Channels

Better

About the same

Worse

Would you watch WCTV more if it were available in high definition?

Yes

What type of programming do you watch on WCTV?

check all that apply

What additional Local Access programming would you like to see?

More public programming

More Education programming

More Government programming

Other

If Wareham had a municipal fiber optic network that would give you cost-effective, reliable, high quality high-speed internet access and television streaming alternatives to Comcast cable TV and Verizon/Fios TV, would you consider switching to the municipal network?

Yes

Maybe, would need to know more

Email Address

If you would like more input, please attend one of the Cable Advisory Committee meetings or leave your Email address

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Pay for

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Wareham Cable Television Survey